About / People behind the product

We make systems feel more human.

Kernloom brings product thinkers, researchers, designers, engineers and delivery leads together around work that matters. We are an international, distributed team with a shared respect for the people on the other side of every system.

What guides the work

Principles with a practical shape.

Values only matter when they affect what a team notices, how it makes decisions and what it leaves behind.

01 / CLARITY

Clarity over ceremony

We make the question, options and next decision visible. Meetings and artifacts earn their place by helping people act.

02 / CRAFT

Useful craft

We care about fit, finish and the details that make a product easier to use, maintain and trust.

03 / PARTNERSHIP

Shared ownership

We build alongside client teams, explain our thinking and make space for the knowledge already in the room.

04 / TIME

Durable decisions

We favour thoughtful foundations and reversible choices that let a product adapt without constant reinvention.

Fourteen perspectives, one working team

Meet the people who make the pieces fit.

Different disciplines bring different questions. Collaboration helps turn those questions into a product that works as a whole.

Managing Director

I want the work to feel clearer for the person who has to use it on a busy Tuesday.

Eleanor Price

Managing Director

Eleanor founded Kernloom around a simple belief: systems should give people more room to do considered work. She has spent two decades helping service and operations teams connect business priorities to products people can confidently use. She keeps the company close to its craft and accountable to its clients.

Product Strategy Director

I make the trade-offs visible, not invisible.

Marcus Ellery

Product Strategy Director

Marcus helps leadership teams turn broad ambitions into a small number of useful product decisions. His background spans service operations and digital product strategy, where he learned to look for the operational detail behind a confident roadmap. He brings a steady, evidence-led approach to prioritisation.

Head of Product Design

I design for the moment when someone needs to know what to do next.

Priya Nair

Head of Product Design

Priya leads the design practice, shaping experiences that make complex tasks easier to understand. She combines strong interaction design with close collaboration across research and engineering. Her work is grounded in the belief that thoughtful details and clear language are essential parts of a dependable product.

Technical Director

I look for the technical choice your team can keep making better.

Daniel Whitcombe

Technical Director

Daniel guides engineering decisions from early architecture through release and support. He has led teams building custom platforms around legacy tools, regulated data and evolving business rules. He looks for the simplest dependable path, with maintainability and a clear handover considered from the start.

Research Lead

I try to leave every interview understanding the work a little differently.

Harriet Cole

Research Lead

Harriet plans and leads research with people who rarely have time to explain their work twice. Her experience includes interviews, contextual observation and collaborative service mapping. She translates what she hears into shared evidence that helps teams question assumptions and build more useful experiences.

Principal Software Engineer

I like turning a tricky handoff into something people can trust.

Isaac Bennett

Principal Software Engineer

Isaac builds the application foundations behind Kernloom projects and helps teams make sound engineering decisions as they grow. He enjoys untangling integration problems and making interfaces behave consistently. He pairs careful implementation with clear explanations that make technical work easier to own.

Design Systems Lead

I want a shared system to give teams a starting point, not handcuffs.

Grace Holloway

Design Systems Lead

Grace makes design systems practical for the teams who need to use and extend them. She brings visual craft, accessibility awareness and a strong interest in how reusable patterns support different kinds of work. Her focus is consistency that helps people move faster without making every product feel the same.

Delivery Director

I want a plan that helps us respond when reality changes.

Oliver Grant

Delivery Director

Oliver keeps delivery connected to decisions, dependencies and the people who need to be available. His experience covers multi-disciplinary programmes for organisations with busy operational calendars. He is known for calm planning, honest reporting and creating enough structure for teams to make progress without ceremony.

Senior Product Designer

I notice how small moments of clarity add up over a whole working day.

Amelia Rowe

Senior Product Designer

Amelia designs interfaces for complex tools where the right detail matters and the next step should feel clear. She works closely with users and engineers to test flows early and refine them through delivery. Her particular interest is making high-volume work feel less tiring without losing useful control.

Solutions Architect

I want every connection in a system to have a clear reason and a clear owner.

Thomas Keane

Solutions Architect

Thomas connects product needs to the systems, data and interfaces that make them possible. He has designed integrations for organisations with a mix of established platforms and new services. He brings a practical eye to boundaries, failure cases and the operational notes needed after launch.

Client Partnerships Lead

I know the best partnership is one where difficult questions are welcome early.

Sophie Langford

Client Partnerships Lead

Sophie helps client teams make the most of a collaboration from the first conversation to handover. She is attentive to the goals behind a brief and to the different perspectives around a decision. Her background in partnerships has taught her that trust grows through clear expectations and dependable follow-through.

Quality Engineering Lead

I see quality as a team habit that makes the next release feel less uncertain.

Nathan Brooks

Quality Engineering Lead

Nathan makes quality part of the way a product is shaped, rather than a final gate. He combines exploratory testing with thoughtful automation and works alongside designers and engineers to uncover risky edge cases. He is particularly interested in the confidence teams gain from clear, repeatable checks.

Content Designer

I want the words to do their job without asking for attention.

Chloe Mercer

Content Designer

Chloe shapes the language that helps people understand a service, complete a task and recover when something goes wrong. She works across research, product design and policy to make content clear without stripping away important nuance. Her craft includes navigation, guidance and the small messages that build confidence.

Support Operations Manager

I want every support response to leave someone with a next step they can take.

Leo Harrington

Support Operations Manager

Leo helps client teams get a useful response when they need guidance or something is not working as expected. He builds support routines around clear triage, good context and a thoughtful route from issue to resolution. He also feeds recurring themes back into product improvement.

Bring us the hard-to-explain workflow.

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